Refund policy
Cancellation Policy
Any changes or cancellations to a one-time order are required within 24 hours of purchase. If you do not notify us within this time frame, we will be unable to provide a refund or make changes to your order.
30-Day Satisfaction Guarantee
We offer a 30-day satisfaction guarantee for customers who do not experience results after consistent use of Meguri as instructed (minimum 14 consecutive days).
To qualify:
- You must submit a written account of your experience, from the start of use to the end, including how the product was used and the results you experienced.
- The request must be made within 30 days of delivery.
- This guarantee applies to your first order only and is limited to one refund per household.
- Refunds are capped at the amount actually paid — up to $80 for a one-time Buy 2 Get 1 Free order, or $68 for a subscribed order — regardless of the retail value of any bonus items received.
- All unopened bottles and the bamboo glass case included with your order must be returned in unused condition to qualify for a refund. If any unopened item or the case is not returned, its value will be deducted from your refund total, which may reduce your refund to $0.
- Customers are responsible for return shipping costs, including any international shipping fees, customs charges, or currency conversion fees.
- A $2 restocking fee applies to all approved refunds.
- Refunds are issued to the original payment method in USD.
To request a refund under this guarantee, email us at support@meguri.store with your order number and your written experience.
Returns (Unopened Products)
If you'd like to return an unopened, unused product in its original sealed packaging, you may do so within 7 days of delivery with proof of purchase. Customers are responsible for return shipping, and a $2 restocking fee applies. Opened or used products cannot be returned for safety and hygiene reasons.
Non-Refundable Items
Free promotional items, including the bamboo glass case and any bonus bottle received through a Buy 2 Get 1 Free offer, are not eligible for standalone refund or exchange and must be returned alongside the qualifying paid product to avoid a value deduction.
Subscription Terms
When you select Subscribe & Save at checkout, you authorize us to automatically charge your payment method $34 per bottle every 30 days until you cancel.
To cancel your subscription, please email us at support@meguri.store with your order number and the reason for cancellation. Cancellations take effect before your next scheduled shipment if requested prior to the renewal date. You will receive an email confirmation once your cancellation has been processed.
Shipping Delays
While we work to ensure timely delivery, we are not responsible for delays caused by the courier, customs, weather, or other factors beyond our control. Refunds are not issued for shipping delays. If your order is delayed in transit, please contact the shipping carrier directly using the tracking information in your confirmation email.
Order Issues: Missing, Damaged, or Incorrect Items
Please inspect your order upon delivery. If your order is missing items, contains incorrect products, or arrives damaged, report the issue within 30 days of delivery to support@meguri.store with your order number, a description of the issue, and photos where applicable. We are unable to investigate issues reported after 30 days.
Fraud Prevention
We verify billing and shipping addresses against payment processor records and monitor transactions for suspicious activity. We reserve the right to cancel any transaction suspected of fraud and will notify the customer.
We reserve the right to modify this policy at any time. It is the customer's responsibility to review the most recent version before purchasing. By purchasing and using Meguri products, you accept this policy.